Sometimes interchangeable parts may look slightly different but functionality and quality are the same. Your monitor/screen may not reflect or distort the actual color of the item. Some items are supplied in bulk packs (of 5 or 10, for example) by manufacturers. We repack them to sell by one. "Repacked from bulk by GoodState", Part Number and Brand will be on the pack.
This means that you may not get an original package shown in our photos, but the item is still genuine. Most brands have factories around the world. The same genuine part can be manufactured in Japan, Mexico, Germany or other countries.We do our best to disclose such information but sometimes a new stock can arrive from a different country. We cannot put a paper copy of the invoice to your parcel. MULTIPLE ORDER (for Australia only).
But, unfortunately, not everything depends on us. Please, take this into account before evaluating our work and let us solve your issues before leaving feedback. Parcels are not being dispatched on weekends and public holidays. Please check the Australia Post website. When using Google Maps, enter'Arundel Business park' or'GoodState' rather than our street address. Somehow if you enter our street address it will navigate you to another complex. Please note, such events as public holidays, extreme weather conditions, the pandemic, etc. Follow these steps to combine your multiple orders from our shop. You will be taken to a webpage that confirms your order with the option to'Checkout # items' or'Go to Cart'. In your Shopping cart you'll see'Request total' in the upper right corner of the first item in your cart. Checkout with this new invoice.This means the item should not be fitted or used. Every case is decided individually.
We require a report from a licensed motor vehicle mechanic/ repairer/ electrician/ cooling system specialist/ transmission specialist confirming the part is faulty. This report should include: - The part installation date. Copies of scan checks need to be attached. A statement concluding the part is faulty. This report should be signed and have a license number included.